Question 1

What O&M services does CoreTect provide for Solar PV and BESS?

Accepted Answer

CoreTect provides preventive maintenance, corrective repair, fault diagnostics, BMS and inverter troubleshooting, remote 24/7 monitoring, commissioning support, battery performance testing, and spare parts supply for Solar PV and BESS installations across Southeast Asia.

Question 2

Do you offer on-site battery repair in the Philippines?

Accepted Answer

Yes. Our Philippines Hub in Marikina, Metro Manila provides on-site troubleshooting, component replacement, and cell-level battery repair in our local laboratory.

Question 3

What is included in remote monitoring?

Accepted Answer

Our remote monitoring includes a 24/7 cloud dashboard, real-time SoC and voltage tracking, Telegram and WeChat push alerts, temperature and delta-V anomaly detection, monthly battery health reports, and optional remote shutdown support on critical faults.

Question 4

How do I request a quote or schedule a site visit?

Accepted Answer

Click Book an Inspection on our homepage, select your service region, or contact us by phone, WhatsApp, or email at postmaster@coretect-microgrid.com.

Question 5

Which areas do you serve in Southeast Asia?

Accepted Answer

We operate active service hubs in the Philippines (Metro Manila) and China (Hunan HQ), with field support extending across Southeast Asia. Vietnam hub is under setup.

Question 6

Are you an authorized QingTao ESS distributor?

Accepted Answer

Yes. CoreTect is an authorized technical partner and distributor for QingTao Solid-State Energy Systems in Southeast Asia.

Question 7

Can you repair BMS and inverter communication faults?

Accepted Answer

Yes. Our engineers specialize in BMS diagnostics, firmware support, CAN/RS485 communication analysis, and protocol bridging between battery systems and inverters.

Question 8

Do you support Deye, Growatt, or Victron systems?

Accepted Answer

Yes. We maintain structured troubleshooting SOPs and field experience for Deye, Growatt, Victron, and other major hybrid inverter brands.

Question 9

What is the difference between solid-state and traditional LFP batteries?

Accepted Answer

Solid-state LFP batteries use a composite solid electrolyte instead of liquid electrolyte, offering higher thermal safety and longer cycle life (8000+ cycles).

Question 10

How much does remote monitoring cost?

Accepted Answer

Monitoring plans start at $9.9/month for Basic Monitor, with Enterprise O&M at $99.9/month for fully managed monitoring with technical team support.

Question 11

Do you provide annual O&M contracts?

Accepted Answer

Yes. Annual O&M contracts cover preventive maintenance, emergency corrective support, remote monitoring, and priority response for commercial Solar PV and BESS sites.

Question 12

How quickly can you respond to emergency BESS faults in Metro Manila?

Accepted Answer

For critical BESS faults in Metro Manila, our local team aims for remote diagnostics within hours and on-site response same-day or next business day depending on severity.

Frequently Asked Questions